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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@platinumglobeauty.com.

Returns

For hygienic and sanitary reasons, we are currently not accepting refunds at this time. All sales are final. We appreciate your understanding!


Due to the nature of the product, we do not accept returns or exchanges after your product has been shipped.


We will only refund you in store credit if we send you the wrong product or if you are missing items from your order. This must be reported within 24 hours after your offer has been delivered. 

We do not ship replacements. You do not have to return your order back to us.

If your order has already been shipped, it cannot be cancelled. 

We thank you for understanding!

Shipping

All orders take 2-5 business days to process.

Domestic and international orders are processed at the same timeframe.

Orders will not be processed on weekends or holidays.

All orders are finalized once placed and cannot be altered or edited.

Tracking info will be sent when an order has shipped.

We sure do! Our products ship worldwide!

The buyer is responsible for any customs, duties, and taxes that may apply. Platinum Glo Beauty is not responsible for these charges or delays due to customs inspections.

Platinum Glo Beauty is not responsible for any lost, stolen, or damaged packages. Once your order is shipped out, we have no control over the process as it is in the hands of the shipping carrier company. If your package says delivered but you haven’t received it, please contact the shipping carrier company.

Track existing orders here: https://www.platinumglobeauty.com/apps/parcelpanel

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We accept credit or debit card, Paypal, Amazon Pay, Google Pay, Apple Pay, Afterpay, Shop Pay, Zip (Formerly known as Quadpay), Sezzle, Klarna, and Affirm!

The GLOwers Club Rewards Program is a points based system where you can join and earn 'Platinum Diamonds' which can be used towards our products for future purchases! To join, click the pink present on the main page and start earning!

Unfortunately, we cannot guarantee that you won't have an allergic reaction. If you have concerns about our products, please refer to the ingredients list before making a purchase, discuss with a doctor, and make sure you perform a small patch test on your skin.

We are not responsible for any allergies that may occur. Please refer to product ingredients prior to making a purchase.

If your order hasn't been shipped out of our office, you can cancel it and get a full refund by contacting us by email: info@platinumglobeauty.com and submit your order details. Once your order has been shipped, we will be unable to cancel your order.

Loving our products? If you're looking to get featured in exchange for a reward, simply write a review of the product you love or send us a video testimonial of you and your product. We will feature you on our Instagram page and will send you $10 OFF your next purchase as a thank you!

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