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Shipping Policy

DUE TO COVID-19 PANDEMIC, SHIPPING MAY TAKE LONGER THAN NORMAL. WE APOLOGIZE FOR THE INCONVENIENCE.

 

PROCESSING

All orders take 2-5 business days to process.

Domestic and international orders are processed at the same timeframe. Orders will not be processed on weekends or holidays.

All orders are finalized once placed and cannot be altered or edited.

Tracking info will be sent when an order has shipped.


INTERNATIONAL ORDERS

The buyer is responsible for any customs, duties, and taxes that may apply. Platinum Glo Beauty is not responsible for these charges or delays due to customs inspections.

 

ESTIMATED SHIP TIMES

USA:

1-5 Business Days with USPS

 

Canada:

7-15 Business Days with USPS

 

Europe:

7-21 Business with USPS

 

Other Counties:

10-27 Business Days with USPS

 

Please note, that packages may have delays and we have no control over it. If you have any questions regarding it, please contact the shipping carrier company. We appreciate your patience!

 

 

INCORRECT OR MISSING SHIPPING ADDRESSES

All customers are responsible for putting in the correct info for the order’s billing and shipping address. Platinum Glo Beauty is not responsible for missing or inaccurate shipping addresses. We are unable to change or update your address once it leaves our office. You will need to contact the shipping carrier company to change your address. Platinum Glo Beauty will not refund or replace items sent to inaccurate or incomplete mailing addresses. If your order has not shipped, an address change request may be considered but not guaranteed. Please email info@platinumglobeauty.com for any requests. 

 

 

LOST/DAMAGED ITEMS

Platinum Glo Beauty is not responsible for any lost, stolen, or damaged packages. Once your order is shipped out, we have no control over the process as it is in the hands of the shipping carrier company. If your package says delivered but you haven’t received it, please contact the shipping carrier company.

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